Refund policy

Crown N Thread – Return & Exchange Policy

Custom & Made-to-Order Items All custom and personalized items are final sale. We do not accept returns or exchanges for wrong size, color preference, change of mind, or ordering the wrong item. Please double-check sizing charts and product descriptions before ordering.

Non-Personalized Items We accept exchanges or store credit within 7 days of delivery. Items must be unworn, unwashed, and in original condition. Customers are responsible for return shipping costs; original shipping fees are non-refundable.

To initiate an exchange, contact us at crownnthread@gmail.com within 7 days of receiving your order.

Damaged or Defective Items If your item arrives damaged, misprinted, or defective, we will replace it or issue a refund. To qualify, contact us within 7 days of delivery with your order number and clear photos of the issue.

Lost Packages If your package is marked delivered but not received, please check with your local post office or neighbors first. If still missing, contact us and we'll investigate.

Refund Method Approved refunds are issued to the original payment method or as store credit, depending on the situation.